Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftstorebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***e –
Very nice brushes. I received only 12 instead of 13 as marked.
V***y –
Uncle!!! I ‘ve denied teacher Kitty. I’m so good! Recommend!
Customer –
I kiffe the brushes they are very soft!! No hair that falls perfect, very practical to bring back with you everywhere.
A***z –
Están bien pero vienen 8 piezas de las pequeñas y no vienen repetidas no son ideales para aplicar sombras
Customer –
Sólo ha tardado 23 días. Ha sido muy rápido. Las brochas son igual que la imagen. Estoy muy satisfecha.
P***s –
no dan factura pero buenas y exactamente como en las descripciones
K***v –
las brochas a simple vista están hermosas, el asa es de un plástico duro y liso el metal que sujeta la cerda de los pelitos de la brocha es buena color y brillo y ni qué decir de los pelitos, son muy suaves y compactos, se sienten ricos, el vendedor se comunicó conmigo solicitando el pago antes de que llegará el producto, imaginó que hubo error, usualmente se hace la paga cuando el producto llega al comprador, igual no hubo más contratiempo, agradezco el producto, el precio es muy barato para tal producto
S***s –
Excellent, everything according to the description
A***a –
Brushes came in 10 days. Very soft and pleasant. Quality is cool. True, they are not super large and tightly stuffed. Brushes of medium size (not very fluffy). Brushes for shadows are very dense and keep the shape well. Perfect for applying shadows, drawing eyebrows and arrows. For example, next to the brush MixIt and sylyne for powder and tonal.
L***c –
Beautiful thanks
Customer –
A timely link thank you for the quick delivery and the product is in very good condition
Z***a –
Très bien produit je suis ton contente
B***r –
Son brochas bellísimas, además de muy suaves, recién las usaré, vinieron completas y con la bolsita como pedí, el envío fue rápido, en menos de un mes, la verdad estoy muy contenta con el producto por lo cual recomiendo comprarlo, no tengo ningún problema con ellas son muy bonitas.
Customer –
shipping was supper fast, items are described, totally recommended
M***z –
Brushes are very soft and large
S***o –
They are good in size and are not seen to be of poor quality. For what they have cost they look good and don’t seem to fall their hairs, just need to try them. I’m very happy with the purchase. Recommended
F***d –
I did not think that they would come to the bags, it’s so cute))) Delivery is fast, the brushes are soft. I do not know how they will be in operation yet.
W***i –
They make me super fast and I can try them and put on great makeup. The brush does not shed lint and it does not fly powder when applied. Effective without excessive product loading. They are super soft, don’t deform, are just the right size and have a nice color. , so I really like this set of makeup brushes. 100% recommended
W***i –
Arrived quickly, delivered in ten days. At first glance, they are very thick and soft, they look good quality, the price is satisfactory to me, the packaging is also very good, and there is no lint after a few touches. Inexpensive! Recommended!