Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftstorebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***o –
Excellent quality product, arrived earlier than expected. I highly recommend
C***s –
Ótimo produto
C***s –
Excellent product! Come with 10 days! Great length! Highly recommend
E***z –
Very happy with the base, the battery lasts a lot and the holder is very useful. The shipment was very fast. Highly recommended both the item and the store
E***o –
Received in 48 hours. Right now I have it loading. Don’t forget to charge with the Echo Show 5 power adapter. The base increases the height only in 5 cm. To note if you want to put it in a reduced place. Obviously the inclination is adjustable. Another extra interesting is that it brings a 2.1 Ah usb output in case you want to charge some other device with the battery. The union to ES5 is made by two magnets and is resistant. Battery life according to the manual is about 9 hours playing music at 50% volume.
R***r –
Excellent solution! Care delivery is also a differential!
E***S –
Excellent Product, recommend
M***t –
This battery is the perfect complement to Echo Show 5, it fits perfectly and you can move all over the house, if you have to have it fixed in a room, with what you make a lot more game out of the Echo Show 5, I certainly recommend it to 100/100. And the great store.
L***A –
Delivery in two days. Good product.
J***a –
Very good, only need to test the battery life!!! # Drama
E***s –
Came exactly what is shown
M***s –
Fast delivery, the package came unprotected but as it is hand-delivered it is unlikely that anything will happen to you. At the moment I have tried and everything is correct, the durability is missing. Very good initial rating!
O***n –
It works perfect and arrived well fast
P***l –
I arrive before the scheduled date.