Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftstorebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***r –
No need to spray water in advance, water can be automatically discharged from the front and back, and it is very smooth to wipe
E***r –
It is easy to use, wipes very clean, and can automatically discharge water, the magnetic force is large, and it will not fall
M***r –
The texture is also very good, I feel that the suction is stronger than the one I bought before, and the overall wipe is very clean
K***r –
The double-layer glass is just right, it won’t be too tight to push or fall off
K***r –
Filling with water can wipe two windows at a time, and there are rubber strips for wiping, so it is basically very clean after one pass
N***r –
The quality of the window cleaner purchased this time is very good, both single and double glass can be used
H***r –
Wipe very clean, very convenient to use, strong magnetic force
W***r –
The three-layer glass I bought has a strong magnetic force, which can be absorbed and will not fall off as soon as it is wiped.
F***P –
It works very well, although this model remains a short Pelin for the double Crystal
J***z –
Received in 2 days and good quality
R***v –
Excellent!
E***v –
The product corresponds to the description. An interesting and useful thing, not a robot of course, but it will not break. The price is adequate. Delivery in a week.
Customer –
Very useful
J***s –
Perfect only with double glazing it doesn’t work
A***a –
I order it for the second time. Before that I ordered Brown, now-red. Red for single glass is the most. Washes are not super cool, but not bad. Soap windows mop, and this baby already wiped the water. It was good. Recommend product and store
R***r –
The glass is very clean, you must pay attention to the thickness of the glass when you buy it
G***r –
The stains and dust on the glass are wiped clean and will not fall off
A***r –
The wiping effect of this glass wiper is very good, and the suction is very strong
Y***r –
After receiving the goods, I tried it out, and I felt that the magnetic force was very strong, and it did not fall off. After wiping, the glass surface felt very clean!