Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftstorebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***o –
Excellent store advance and fast
V***k –
Reached in 6 days
R***s –
Today I get the order, as always the technology and quality of BASEUS products is extraordinary, and I recommend your products
V***v –
Everything came quickly. While smoking a large engine did not try, but the gasoline generator started with a floor kick. Similar (but at 12000ma) started gasoline 3,7, also without problems.
G***r –
The jump starter has saved my life many times when my Car Battery was dying. So Much so I just purchased one for my wife
N***m –
Everything is fine, charged was 47% as the winter will come to complement the review!!!!
M***g –
Very good I already tried it to start a car that ran out of battery and if it worked
Customer –
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A***o –
It can be seen that the product is of a very good quality. Good construction, design and practical. If there were any future product review, it would be nice if it worked with USB C with dual charging function and if there was great fast charging. A bag to transport it all would be a detail too.
N***m –
Everything came perfectly, I take the second time))) the first left as a gift)))
B***r –
I am satisfied. Thank you!
R***v –
Looks quality and neat, came with a charge of 55%. While checking in the case did not occur, the characteristics should be enough for a motorcycle and a diesel of 3 liters.
A***z –
Perfect product Super valew worth investing in equipment
A***v –
The parcel came in 4 days in the post office, the package was a little mint, but the start-up device itself is in order. There was a 60% charge while I use it as an external battery. Pleases that charging is already USB Type-C
S***s –
The product arrived properly. Already came with a load of 60% and auditioned in car with battery and worked.
G***r –
Great product recommend yes
A***s –
It looks good quality. Shipping took almost 2 months to Chile but it’s worth it though I ‘ve only tried charging 2 phones. I wouldn’t try turning on the car engine. Very well packed. Hopefully the battery will be long-lasting.
M***v –
The device is cool! In excellent packaging. I have not tried to start a car yet, but I’m sure that jumper will cope with this task. Pts quality device. Recommend.
D***K –
OK!
F***n –
Came a day later but nothing terrible, the condition is good nothing broken packing whole was, in the case did not try, let’s see how it will show in action