Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftstorebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
И***а –
Mega fast delivery 5 days! I do not know how about acne treatment, but after the first application I was very pleased! Very well matiruet the skin of the face, narrows pores, the skin becomes smooth and not a small important fact-pleasant smell. In a word, I advise!
A***o –
No right was taxed now is use and see the effectiveness. Back to give fedebak than I thought.
E***a –
The order came whole. Not tried, because it was bought for a gift. However, the order for an incomprehensible reason was delivered to the delivery point an hour from the house in Moscow. I had to waste my time and go. And another person was sent for his order to the opposite edge of the city. The Russian post and logists lost their conscience. I will not buy anything from the territory of the Russian Federation.
S***a –
Ladies and gentlemen, these products if they work, are tested, and ordered again, I have done very well, I am content and recommend 100%, a very serious brand.
Customer –
Product excellent! Shopping for longer time שניה. It’s packed in hermetic shapely.
L***a –
Is really working
M***r –
fast delivery in 2 weeks
R***s –
We order the second time. The cream is good, we recommend.
S***i –
thank you
2***r –
Means are good. I didn’t believe it worked, but… I have a problem with jumping and boluchy very and black dots on my nose and chin, appeared after delivery. For 5 years, I tried everything and salicylic acid and chloroxidine and zenyite and soap even degtyarus and cream, but they were not. Here came a remedy, at the beginning of my face with foam, then I put a remedy with a dropper and then a cream. After a week of masagna, it says in the morning and evening, my face became smooth and my Thank God pimples passed. I’m in shock for a week. It is necessary to order more, because the bubbles are small, for a long time there is not enough. I want to try the tonic of the same company. in general, I highly recommend. I liked it. There is no allergy and redness, no husks and code becomes better. The pores became almost invisible. Recommend 5 + product
L***0 –
Exactly as in the image