Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftstorebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
H***x –
Fantastic comes soon and in great condition
B***a –
Fast shipping. To the Netherlands 7 days. Very elegant equipment. Everything works perfect. Now I will test. I recommend.
E***u –
Great piece
B***M –
Everything perfect
T***a –
With pleasure I would try other gadgets, because this massager I liked. Now the procedure of removing makeup and cleansing the skin has become a SPA procedure. The instruction is clear and deployed, I had delivery to the house, took about a week. Im happy
V***z –
It’s the second I buy and I’m charmed I notice the skin very improved, always use it with aqueous serums q are not on oily basis.
V***D –
The order came quickly enough to the US, in about 1,5 weeks… tried until only as a facial cleansing function, and it came in shock at how much dirty face even after washing out… the red light heating wow go even at the lowest level, pleasantly surprised! !… I recommend
V***v –
The device corresponds to the description, all five modes work well. I use the device for 1 week, the skin became noticeably fresh, more moisturized. The device is neat and high-quality, light, long keeps charging there is a detailed instruction in Russian language. The parcel was well packed, reached the RB in 2 weeks. I recommend to buy.
A***r –
Excellent product!!
L***i –
Invited 2 וקיבלתי only one. The familiar but for me the money on one us for not arrived. And now I am יזמין it another one that really that is reliable store & service good. והמוצר own excellent ברמות !!!
J***A –
I will put 5 for the fact that all working, perfect packaging and delivery 4 days from Russia. But this massager can be bought 1000 rubles cheaper from other stores without a logo… it was late saw, the seller did not allow to update the order, it’s very offensive…
Customer –
Sowed the Chii つかっ. The こうか たのしみ. is downy ing even けっこう want want. It the threshold to I’m been WW
F***f –
Arrived fast!!! Excellent!! Indicate for sure!
J***n –
The device arrived sooner than expected. Answer my expectations, I am very satisfied with this purchase. The device works properly. I advise your purchase. Thank you
A***v –
Is working
8***r –
Delivery on time, it is convenient to take from the next five. The box is in perfect condition, the device is charged, everything works. Thank you and prosperity to the store!
N***z –
All right and fast. I had my doubts, but after using it several times, I’m delighted. I think it was a good buy.
A***a –
I’m delighted with this massager. The goods were well packed, there is a spare ring. It’s nice to use and looks very nice. The store sent quickly, there were no problems.