Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftstorebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
The product is very good!!! Was very easy assemble (just follow the indication of arrows and take care not to bend pins), was Easy Connect application and the glue stickers are great. The light is very strong, which was amazing, am very satisfied with the product. Only thing I did was music mode, is very sensitive and looks not included with being touched, but as will not use this mode, is indifferent to me.
J***r –
” Same as discribed. Easy to connect and app have many modes I like especially music mode. Hope it will last for a good time.”
D***n –
Unlike any other. Its a beautiful rgbic light bar that can spruce up your living space. As you can see in my photos its super bright and vibrant.
A***t –
The best purchase Q already made to your setup, infinitely perfect in all aspects, only the app could be a bit better but N strip the product 10/10, your setup turns another.
K***r –
Everything is great about it. Wish ut had more moods.
D***r –
The lights are bright, the colors and effects in the app are mesmerizing!
A***r –
Super easy to install, program, and looks amazing on my living room
R***r –
I like it. I will buy some more to design it.
G***n –
Really great looking lights. It’s held on the wall with included and installed command strips. Pretty cool!
M***a –
The light has so many settings and so many cool options. I love that you can control it from your phone.It’s perfect for music, much brighter than neons.And it’s very responsive.
S***i –
Great strip, order came quickly and well packed. Recommend salesman❤️
Customer –
This light is perfect for my room and goes to any color imaginable. The app is really easy to navigate and they give a LOT of options to choose from.
Customer –
After a easy assemble off the wall testing working functions. Enabling Bluetooth on smart mobile and installing the app.The app also has a custom mode so that you can control each individual LED.
V***r –
I love these leds! Especially the music mode! And i love that you can control it from your phone as well! Worth buying these!
H***r –
quite good
Customer –
Like govee