Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftstorebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
It’s like the description. Great thing.
Customer –
It fit perfect to my motorcycle, suzuki boulevard c90t 2007 edition. Must see how long will resist in time…
L***y –
Fast shipping, material good, blackout inside, worth it!
С***н –
I liked the cover. Thank you.
D***k –
The cover corresponds to the declared parameters. Quality is good, I recommend this store.
K***s –
polecam
F***E –
In 4xl, perfect for the 1000 Varadero which is a big trail. I can even leave the top box. Very satisfied!
B***a –
It’s pretty thin fabric. But I think it stands because it’s not going to be in the sun. Size suitable for my MSX
M***n –
Good
A***r –
Size did match! Looks great on my motorcycle. I’m going to order another one for this price.
R***a –
It’s very thin but if it supports the rain. And it’s waterproof.
I***v –
In appearance, very high quality, to the touch too, all the elements made perfectly (eyelets, belts, Buckle, rubber bands) Satisfied. Recommend.
F***y –
Quality and solidity, the cover is really well finished with an inner lining to protect the bodywork
C***r –
To see the life under the weather
J***g –
It is small once you have the measure and go to choose it always ask one size more because for small
Customer –
good materials and fit my street triple perfect
D***e –
Really large cover for the motorcycle, my chopper closes completely
Customer –
It’s okay.
E***n –
very fast shipping good quality
M***a –
Arrived fast very good cover
Customer –
Excellent quality, very good.
M***r –
Пришел очень быстро !
M***k –
ok, thanks.
Customer –
gracias al vendedor o vendedora, lo recomiendo es como sale en la foto y cubre la moto entera, no lo he usado pero lo probé.
R***r –
4xl bmw gs avec valises
1***r –
작은거사고 맘에들어서 큰거도 하나 샀네요 많이파세요
J***e –
ok
1***r –
perfetto
D***f –
ok
A***i –
Llegó justo el día que tuve que usarlo por lluvia, quizá un poco más grande de lo esperado, per muy bien, quede muy contento, se ve de buena calidad.