Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftstorebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***a –
super bonito y bastante fuerte gracias al vendedor
M***z –
Genial! Muy practica, ligera, fácil de transportar y perfecta para mi perrita. Tengo una Cocker Spaniel y le ha encantado su nueva casa. 100% recomendable!
Customer –
Me ha sorprendido la rapidez, apenas 3 días, y la calidad. Muy buen producto, corralito grande, apto para los bebés que tengo. No tuve que comunicarme con el vendedor. Lo recomiendo sin duda alguna
R***r –
Манеж такой, как описано. Насколько он удобен и практичен увидим, когда купим щенка.
E***o –
доставили раньше.
V***h –
Very nice tent. The cats really liked it. The quality is excellent, but there is a smell, over time I think that it will fade. Thank you store! Replied very quickly, exactly and was interested in ordering 🙂
M***a –
Палатка супер, очень быстрая доставка, качество супер, просторная))
I***n –
Es tal y como las imágenes, sólo que huele un poco a plástico.
A***a –
Super!!! Thank you. York and chichuaua surely wearing poradzę in your M2 on holiday under party tent
N***a –
пришёл за неделю в пятерочку, заказ брала из России.Брала с начало меньшего размера, кошка с котятами там были с удовольствием. Котята лазили, цеплялись когтями и всё цело осталось. Очень удобная поэтому взяла ещё большего размера так как у меня две кошки
Customer –
Спасибо, пришло в целости и сохранности. Очень доволен.
2***r –
доставка очень быстрая.Товар полностью соответствует описанию.Для маленькой чобвчки с щенками места предостаточно. Продавец положил игрушку за это отдельное спасибо, очень приятно иметь дело с таким продавцом.Немного огорчилась из за дырочку на дне палатки ,а так в целом покупкой довольна. Товар и продавца рекомендую.
Y***r –
Tent super. Light, compact, assembled and disassembled for one or two. Spacious. We took for our kitty for exhibitions, but even for dogs of medium size will do. Excellent goods, and the store is super! Compliment added to the order a toy (rope bone). And at least for dogs, but our cat also liked it 🙂 And delivery-so generally super fast. On April 8 paid, the 11th already wanted to bring to the house, but I had to redirect the courier to another address and get the 12th… Ie. Delivery for 4 days (and in principle in fact, even in 3 days)-it’s Meteors! Seller recommend!
O***a –
Super fast shipment, came for three days in Postamat. Slightly darker than in the photo. Excellent playpen, I’m very pleased.
F***z –
Super good, very happy. Thank you
E***a –
Corresponds to the description! Thank u! The tent is big. A very strong and edible smell of solarka, such a feeling that it was all poured. I planted the dog, she started sneezing, ran away and did not show her eyes! I hope that it will fade quickly!
K***a –
Good one
S***n –
Super beautiful tent for pets. Very satisfied!