Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftstorebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***y –
It’s fine.
B***n –
Great headlight. Fast delivery to UK. Came with batteries and usb charger cable. (Batteries need to be unwrapped before use) Fits well with adjustable elastic straps. Weight is 228g. The sliding zoom function feels smooth and strong. Press the top button to cycle through turning on full-power, low-power, flash full-power, off. For the sensor function long-press top button and then wave your hand to the right side (5-10cm away from the sensor). Battery lasts well (I have not used it until empty so do not know how long). The full-power focused zoom is very strong light, on wide-angle spread there is less intensity but good illumination. I recommend this product and this trusted store.
R***s –
looks good.
M***s –
As described, good quality light normal. Recommend. Tape head could be a little bigger.
J***j –
No doubt it is good and powerful, the store command it fast and like It was asked.
2***r –
Everything is normal. works. with a handbag with its adapter and adapter for cars
T***M –
June days per order… July days arrival ……… Days shipping ??????????????? Product is good. Seller send immediately zoom …… Days delivery goods orders the days takes over dry first as …..
S***b –
The product has good quality.
N***v –
Flashlight excellent
P***e –
Good article, hold the light for a long time. Thank you store
Customer –
Arrived in perfect state and works perfectly 3 positions and focus good
A***v –
Lantern good. Shining bright, a clear point. The expense of diode I have doubts, but the store says that it’s the same diode. In general, like a lantern. Sensors are activated very clearly.
S***s –
Cheap and seems well mountain bike
D***v –
I ordered a second lantern. Delivery in five days. the price ratio is perfect. there is a flaw. the battery cover is not rubber but plastic. I do not know how much will last.
S***k –
This is all right !
M***o –
Arrived very fast my thank you had bought the other store will over time and not yet arrived here nothing Thanks
4***r –
Lantern cool., shines well. Recommend store
I***i –
fast arrive, packing good, the lamp model is in good conditions.
J***o –
The product arrived even earlier than planned and in perfect condition as requested
Customer –
Well-received. Thanx.
P***현 –
Light with four key Four Core Band music also OK Concentrated being dispersed adjustable 18650 single also on two for cold
K***v –
Consistent with perfect shine
A***v –
Excellent lantern, took with 2 batteries, everything came very quickly.
J***i –
Super doporučuji
A***a –
Good material
R***r –
Everything is cool. everything works. it is necessary to remove the insulation from the batteries. evaluation full five. delivery Fast. the store respect.
T***k –
Nice
C***a –
Howdy, arrived very quickly and well. One that does not provide instructions use. And only Lights when it is connected to the stream. I hope instructions for use in the camp
Y***r –
Lightning marketplaces to use this product lift vew Cheap drill with key
D***o –
Good Lantern
C***o –
Everything is perfect. It works perfectly.