Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftstorebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
As you can see from the photos, my face is smoother. I don’t have any problems with it other than makeup.
Customer –
The goods did not receive, the money was returned.
Customer –
It does not feel oily when first applied and it moisturizes as soon as it’s rubbed in(little over one pearl-sized dose). Also, I find most facial moisturizers cause small cysts. This formula does not. I won’t use anything else.
R***r –
Article unfortunately not arrived-refund without any problems!!
Customer –
The results are unbelievable, I was slightly worried that my skin would not respond as well but I was quite mistaken.With or without makeup, my skin is bright,One other result i am sure a number of people have not noticed is that your palms get softer too, i guess the residue on the palms makes it soft and supple.
Customer –
I have been using this cream every day and I have seen great results.
L***a –
Consistency is pleasant, there is no feeling of stickiness after application. Absorbed quite quickly. About the efficiency I do not know yet, I have not used it yet, but so far everything suits.
Customer –
Non greasy consistency….use it on my neck and the backs of my hands and so far, I really like this cream. and most importantly, the consistency of this cream is amazingly nice! It leaves my skin feeling soft and not slimy or greasy. it has left my skin noticeably smoother and without any pore clogging or dryness.
C***a –
I highly recommend
B***e –
Ótimo produto
Customer –
I am so very happy with the results of this face cream. My skin looks so bright , fresh and glowing. My wrinkles around my neck, mouth and nose are so less visible. Highly recommend!!You can use it according to the instructions, it is recommended! ! !
M***l –
super store lowe
A***r –
i bought one more after seeing the result
В***т –
Very cool cream, ordered by good reviews. Really reduces wrinkles, for 3 weeks of use halved. Quickly absorbed. It smells nice. Packed in a navel. Nothing’s broken. The only long delivery. I’ll still order.
V***e –
labai mazai