Answers to the questions we get most. If yours is not here, contact us and we aim to reply within one working day.
Delivery, returns and tracking
How long does delivery take?
US orders arrive in 10 to 20 business days after they ship, and most other countries take 10 to 25. Orders ship within 2 business days. Each product page shows the expected delivery dates before you buy.
How much is delivery?
Shipping is free on every order, in the US and worldwide, with tracking and no minimum spend.
Where do the gifts ship from?
We work with overseas suppliers who send each order straight to you, which keeps prices low. That is why delivery takes longer than next-day shops.
Can I return a gift?
Yes. You can return any unused item within 14 days of delivery for a full refund. Contact us first and we will send you the return address.
How do I track my order?
We email you a tracking link when your gift ships. You can also see it under My Account, Orders.
When is the last order date for Christmas?
Order by Tuesday, November 24 for US delivery before Christmas. Orders placed after that may arrive after December 25.
Payment and orders
How can I pay?
You can pay by debit or credit card, PayPal, Google Pay or Amazon Pay. UK shoppers paying in pounds can also split the cost with Klarna or Clearpay.
What currency are prices in?
Prices show in US dollars, or in your local currency (such as pounds or euros) when we detect where you are. You pay the amount shown at checkout.
Do you have a discount code?
New customers can use WELCOME10 for 10% off a first order over $20. It cannot be combined with the multi-buy saving.
Can I change or cancel my order?
Email us as soon as possible. If the order has not been sent to our supplier yet, we can change or cancel it. After that, you can return it within 14 days of delivery.
Gifts
Can I send a gift straight to someone else?
Yes. Use their address as the shipping address at checkout. Add a gift note and their email, and we email the note to them once you have paid.
Do you gift wrap or include a printed message?
Not yet. Items ship directly from our suppliers in protective packaging. The gift note is sent by email instead.
Do you personalize or engrave items?
No. We do not offer engraving or printed names at the moment.
Do you have gift cards?
Not yet. The gift finder and the gift guides are the quickest way to pick something if you are unsure.
Do you take bulk or company orders?
Yes. See the corporate gifts page or email us with the items and quantities you need.
Faulty or wrong items
What if my gift arrives damaged or wrong?
Send us a photo within 30 days of delivery. We send a replacement or a full refund, and in most cases you do not need to post the item back.
See also: delivery, returns and refunds, track your order.