Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftstorebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***m –
Kids use these at school and love them!
N***k –
My daughter LOVES this. We have modified and she uses it for her feet because if she sits on it at our standard desk, it is way too short. Still helps get her wiggles out and she uses it when we she does school work not at her desk.
S***m –
Follow the directions. It works perfect. When the kiddo isn’t using it – it holds my hefty hiney.
O***a –
I teach first grade and ordered the small based on the size rating. If I ordered them again, I would order the medium ones. The smalls are a little small for my first graders. However, I loved that they already came with sand in them and were easy to air up.
A***e –
Great for e-learning at home. Kid sometimes falls/rolls off ball but he finds it hilarious and gets back up. Can be distracting though. Kid has trouble sitting properly in chairs do that’s why we chose this.
R***d –
I bought this for my son for use while doing remote learning at home. He found it fun but also helped him to focus.
T***m –
Just what we needed. My son can not sit still and has a special seat cushion at school. Now that we are doing school at home, we needed something and this ball is great! We got the small and it is perfect size (7 yo). The stuff inside the ball makes it heavy and sturdy too.
B***y –
Best medicine ball I have ever used as a chair. I use it in my office and sit on it for 10 hours a day. It has been a game changer for me!
R***a –
I use this as my desk chair. It helps me sit up straight an use my core more. I blew mine up bigger than the ribbon they included -the ribbon is a great feature though!!
M***a –
I bought these for my classroom for flexible seating. The sand inside does keep these in place, which is awesome. The color is beautiful. Once this pandemic goes away for good, I’m definitely purchasing more for my kiddos to enjoy!
C***e –
I have been using a yoga ball as a desk chair for myself for years. But I hated that it rolled away every time I got up. I love that this ball is weighted and eliminates that problem! I got one for me and one for my kids to use for homeschooling. This size S (45cm) is perfect for my 48″ 6-year-old. Can’t wait for mine to get here!