Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftstorebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***h –
Very fast and efficient service. Have gotten lots of comments about how cute he looks in his new collar.
G***l –
This collar is awesome everywhere I go with my dog. People ask me where I get it.
J***n –
The dog gets a lot of compliments on her collar so she’s happy!
S***y –
I like this collar, but the size is smaller than I think.
I***n –
We like this collar. The only reason for a 4 star is that it is not as heavy duty as I thought. But it is a great basic collar and looks nice
B***a –
The collar is very well made. Colors are vibrant and I love the adjustability of the collar. The price was very good as well.
R***y –
Good quality collar! I had a hard time finding something cute but not girly for my new puppy and this worked perfectly.
K***n –
Great collar, but I’m still going to search for a really thin one!
D***a –
Too big for my dog but a great collar!
T***y –
I purchased this collar because I have a black dog who had a black collar, then lost it outside, never to be seen again. This thing looks awesome on him, and when his sister and him wrestle and she yanks it off, it’s easy to see and find. It’s extremely durable and a very good quality item!
V***n –
For the price great collar. Vibrant colors. Not very durable. Show collar.
A***t –
We purchased the collar for our new puppy. We loved it so much. The colors are bright and the perfect shade of red, white, and blue.
K***e –
This is a great color! Super sturdy and soft.We love it
L***e –
This collar is beautiful and durable. For my dog anything over six months for him I consider very durable. It fits him nicely.
O***r –
These are great collars for the price, and fun to wear!! Love our dogs! Love the collars!!
W***y –
It’s a beautiful and overall well made product. I’m just disappointed it doesn’t hold the adjustment length very well.
P***d –
I was VERY pleasantly surprised at the quality of this collar! The colors are vibrant and beautiful. The fit was perfect. And it looks like it will last a very long time. Thank you for such a great product!
A***l –
A very sturdy and beautiful collar. I was surprised at the excellent quality at such a satisfactory price. It fits my rescue dog just right. I’m very happy with the purchase.
E***e –
The colors are vibrant, quality is great, and they feel very sturdy and durable. Very happy with this purchase!
P***t –
I love the way it looks. It fit nicely too. I was surprised how good it held up because my dog (55lb pitbull) is very strong and I was afraid it was going to break when he started pulling me to go after other dogs. But it held up fine. I eventually had to take this off him because he was very red on his neck. Not sure if it was caused by this collar, so I’ll try again.
C***a –
Great durable collar. The last one we purchased my dog burst through after a squirrel and the collar unlatched, but didn’t break. Quite unsafe. This collar is very attractive, and has safely performed doing numerous squirrel chasing adventures.
T***s –
We love this collar so far. So far we are impressed with the collar which is sturdy and attractive, and comfortable for the dog! The price is attractive, and this is a well-made and apparently comfortable collar for my growing dog! Highly recommended!
B***y –
Very nice collar for a great price!
K***l –
Sooo many compliments on this! Love it!
M***a –
We ordered the medium size collar for our (fastly) growing lab puppy. He is about 15 lbs and it fits perfectly with lots of room to grow with him. The colors look great against his black fur. The quality seems really nice. The price is reasonable and the design is the best!
I***e –
Love how bright the colors are on this collar. The print of the flag is great. The material feels and looks sturdy, the clasp is sturdy as well and does not pop apart.
I will order from this company again
L***y –
Great dog collar!
P***a –
Be proud and show how much you and your dog are lucky to live in America!!! Great summer collar and leash!! Well made!!! Comfortable – no stiff or sharp edges on the dogs necks! Great value!!!
O***e –
The collar is well made and seems of good quality, durable materials. Dexter is proud to be an American (even though he was born in Canada,lol) and we enjoy dressing him up In red, white and blue for the holidays in this collar. I would highly recommend this product and would not hesitate to purchase from this seller again.
L***n –
We LOVED the American Flag collars, ordered 2, the size chart was perfect. Thank you for your great products, good sizing and hope we can help you to grow. We will tell all our friends, employees, and guests. Tried to get some pictures but no luck, dogs move too much and are shedding
R***a –
I ordered this specific collar due to the American Flag/Eagle design. I was not disappointed! The design itself is great, and the collar’s construction is durable and easy to use. I have tried multiple times to switch my pup to a harness style and he demands to go back to an old fashioned collar every time. I look forward to ordering more collars from this company in the future! Thanks for a great product!
K***y –
Decided we needed to have a collar for backup and daily wear along with a harness for walking. I searched and found this one, was hesitant to order online and took a chance. It fits perfectly and is just right, I was worried it was going to be too thin, is just right. Love it! Sturdy, well made, fits perfect. He looks very handsome in it! I would buy it again, however I believe it will last, unless we lose it.
J***e –
I bought four of these collars for our four dogs. We were looking for a collar that we could use to interchange out while we washed their other collars. I thought it would be cute for them, plus my teenage son loves anything with the American flag on it. We just got them so I cannot review how well they will stand up, or ease of cleaning, as they are currently undergoing their first use. So far they have been very easy to adjust to put on the puppers. We are very happy that the clasp is plastic as one of our pups does have a skin sensitivity to metal.
H***d –
Lover the collars so far. I originally wanted a more themed collar, but for my Bulldog which is only a year old, I needed something that would fit his neck and this was the best collar I could find, in stores or online that was even close to being themed. I have to say I very impressed with them, they are very sturdy, they are not rough around the edges, which can irritate their neck from rubbing, so far not had that problem. I usually buy other collars, but they are very expensive but have a lifetime guarantee. With my dogs, I don’t really need them. So since I found these, I think that I will still like this brand. So glad I found something and somewhere to purchase collars for my Bulldog especially because he is still growing and will need another collar in another month. So be looking for more orders on collars. Thank you for making such a well made and comfortable collar for my dog!