Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftstorebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***l –
Working from home and not being able to find the right chair I wanted to invest with caused me to use a crappy chair the first few months of COVID19’s stay at home mandate. I am used to a sit and stand work station and previously had an exercise ball on wheels many moons ago. So, I decided to give this one a try. I wasn’t disappointed and my back pain subsided. In addition, I can roll over the ball for a back bind to stretch out from time to time.
J***n –
My kids love using their balls for remote learning. Keeps them engaged since they cannot lean back like in a chair, can bounce if they get fidgety, and is great for their posture.
E***n –
I love it! Working from home has really done a number on my lower back. But I switched out my office chair to this and the difference is huge! I even bought one for my son to use since he is currently doing virtual school from home. Highly recommended will really help if you have back pains from sitting all day.
E***y –
Got this for myself and my son during this work from home time. We are both struggling to maintain focus . I am an elementary SpEd teacher and have had many of these ball chairs. However, this chair is my favorite ! The added weight to it keeps it from rolling away or being used by a toy . Will definitely purchase more for my classroom.
G***n –
It still rolls a bit. But the weight does keep it from free rolling around the room
P***a –
I love this ball chair. Its affordable, the weight in the bottom works really well to keep it stable, its comfortable and being able to fidget without sitting awkwardly is really helpful! My ball did develop a small hole but their customer service team is awesome and I’ll have a new one coming soon. Seriously one of the best experiences I’ve had with a customer service representative. Highly recommend!
N***l –
Bought 3 of these for my sons who are doing virtual school. Working so well! Virtual school is going surprising well and I believe its because of these seats. They all have ADHD and bounce away but can focus on their coursework while they do it. It really helps them concentrate. We got the small for our 6 year old and the bigger one for my 9 and 11 year olds. The 9 year old just fits on the larger one but he really could use the small one. His feel do not hit the ground on the larger one but he likes that. Id say the smaller one is good for up to age 8. The larger would be for 9 or 10 and older for average sized /athletic kids. If in doubt Id probably downsize. ON the larger one I can even sit on it comfortably and I am 5′ 10″. Excellent product. Highly recommended.