Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftstorebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Emily Johnson –
These combs are sturdy and work great for both short and long-haired dogs. They’re definitely worth the investment.
Michael Thompson –
The quality of these combs is really good, and they’re priced well.
Sophia Williams –
The comb is easy to use, comes in a great color (purple), and is of good quality for the price.
Daniel Martinez –
These combs are perfect for grooming around dogs’ eyes. The dogs don’t mind them and they come out looking clean and well-groomed.
Olivia Brown –
The brushes are comfortable to hold and our cats really enjoy being groomed with them. They’re great products for the price.
Christopher Anderson –
These combs are fantastic.
Ava Rodriguez –
A bit smaller than I expected, but they work okay.
David Hernandez –
This comb works brilliantly! I highly recommend it for your cats.
Isabella Clark –
The product was delivered well and is easy to use.
Matthew Lewis –
It does its job, though my cat isn’t too fond of it.
Mia Walker –
It works as advertised and does the job well.
Joseph Hall –
I use this comb on my cat daily and it’s effective at catching fleas. It’s best to use it in the bathtub as fleas can jump around after being combed out.
Charlotte Young –
Perfect for checking and removing fleas from your pet. It’s an inexpensive comb but does the job well. It’s made of plastic, so don’t expect extreme durability, but it’s highly functional. I’m very satisfied with it.
Andrew Moore –
This is a great product that works well and doesn’t bother my cat like other combs do. It’s durable; even after 3 months of extensive use, it shows no signs of wear.
Amelia Jackson –
I bought these combs for my rabbit who sometimes has fleas. They’re effective for capturing even the smallest ones. The teeth are close enough for this purpose. The handle of the long comb could be more slip-resistant, but it’s a minor issue. The small comb is very convenient for a rabbit. They’re easy to clean, and I recommend them.
Ryan White –
I bought this comb because my dog, despite wearing flea prevention treatments, still got fleas due to living in a livestock-heavy area. This comb was a lifesaver after shampoo treatments weren’t enough. Its close teeth effectively remove fleas, especially when used after bathing the dog. It’s made of hard plastic and does its job well.
Lily Harris –
Useful for finding small fleas in your kitten’s fur. I recommend it.
James Martin –
This comb is top-notch. Easy to use and effective at removing fleas, especially on my cat with long, thin hair.
Harper Lee –
My cat has feline acne, and this comb is ideal for gently removing the crusts that form.
William Gonzalez –
I use this comb for my cat and it’s a very good, durable product. I recommend it.
Zoe Perez –
I use the combs daily for my outdoor cat. They’re very effective at pulling ticks out of the coat. I definitely recommend them.
Kevin Wilson –
The combs are comfortable to hold with strong metal teeth. I use them for macramé work and am satisfied. They seem like a valid product as described.
Layla Davis –
Good so far! I’ve tested it on 2 cats and a dog, and it works fine.
Steven Turner –
My kittens unfortunately got fleas. Spot-on solutions and shampoos weren’t very effective, so I ordered this comb and it works great. I used apple vinegar on the brushed fleas. The kittens enjoy being brushed with it. It’s versatile, so I can’t miss any spots.
Madison Baker –
It arrived within the stated time and works as intended. The cats don’t mind being combed with it, making it a great purchase.
Richard Adams –
The combs are solid and as described.
Aria Campbell –
I love them. They’re ideal for making pigtails and cleaning tear stains, especially for long-haired dogs.
Joshua Mitchell –
My cat purrs during grooming, which is quite amusing.
Ethan Roberts –
This cheap flea comb is great for the price, offering good value. The comb feels good in the hand and is easy to use.
Grace King –
It does what it’s supposed to. You can easily comb out the little pests.
Nathan Wright –
I got this comb not for fleas, but to clean my dog’s eye area. It works wonderfully for this purpose without any pulling or discomfort for the dog. It also serves well as a flea comb.
Ella Hill –
I’ve already been able to find several fleas with this comb, so it’s serving its purpose well.
Alexander Scott –
Not suitable for long-haired cats.
Chloe Nelson –
Unfortunately, it confirmed the presence of fleas.
Benjamin Carter –
I love it for grooming my dog’s eyes and ears.
Elizabeth Morris –
The comb is comfortable for grooming my Maltese, especially around the nose and eyes. The handle makes it more comfortable to use.
Aaron Reed –
A small, effective, thin, and practical comb that captures fleas and flea droppings as well as scabs.
Isabella Bell –
Somewhat small in size but very effective for cats, as the comb is also narrow.
Tyler Murphy –
This product offers good value for money compared to other brands with the same function.
Victoria Powell –
It was delivered before the expected time, and I highly recommend this product.
Adam Bailey –
I think it’s good for removing tangles.
Sophia Gonzalez –
Super effective for my Angora cat, it eliminated a lot of fleas with each pass. It’s easy to handle and doesn’t harm the animal.
Samuel Robinson –
It’s effective, so keep checking your dog or cat for fleas.
Riley Perry –
I recently purchased this pet hair comb and it has been an absolute lifesaver for my furry friend. The fine, closely-spaced steel needles are perfect for gently untangling mats and removing stubborn tear stains. What impressed me most was its ability to effortlessly remove fleas and food debris, keeping my pet clean and comfortable. The comb’s design is also very user-friendly, with a handle that’s easy to grip, making grooming sessions a breeze. Plus, the added benefit of promoting blood circulation with each stroke makes this tool a must-have for pet owners looking for a comprehensive grooming solution.
Nicholas Brooks –
This pet hair comb has transformed grooming time for my pets into a pleasant experience. It’s incredibly effective at removing tangles and loose hair, which helps reduce shedding around the house. The rounded tips are gentle on my pet’s skin, avoiding any discomfort or irritation. I’ve noticed that my pet’s coat looks healthier and shinier since I started using this comb. Additionally, the sturdy build of the comb assures me of its durability and long-term use. It’s easy to clean, too – a quick rinse and it’s ready for the next grooming session!
Avery Rivera –
I bought this comb for my cat and it’s been a game-changer. The comb’s small, fine needles are excellent for deep grooming, reaching down to the undercoat and effectively removing dirt and small parasites like fleas. What I love most is how comfortable it seems to be for my cat; the rounded tips ensure a gentle touch, making it a stress-free experience for her. The comb is also quite sturdy, giving me confidence in its longevity. For anyone looking to keep their pets well-groomed and comfortable, this comb is a fantastic choice.